Previous incidents

October 2024
No incidents reported
September 2024
Sep 24, 2024
1 incident

Some processing is slower than normal

Degraded

Resolved Sep 24 at 08:28pm BST

This issue is resolved, everything is back to normal.

This issue was caused by an exceptionally large number of v3 run alerts, caused by a run that was failing (from user code, not a Trigger.dev system problem). This caused us to hit Slack rate limits which slowed the processing down more.

We have scaled up the system that deals with this now so it should better deal with this. We've also changed the retrying settings for sending Slack alerts so it doesn't so aggressively retry.

1 previous update

August 2024
Aug 24, 2024
1 incident

Our emails aren't sending (downstream provider issue)

Degraded

Resolved Aug 24 at 03:45pm BST

Resend is back online so magic link and alert emails are working again

1 previous update

Aug 20, 2024
1 incident

Some v3 runs are crashing with triggerAndWait

Degraded

Resolved Aug 20 at 07:40pm BST

A fix has been deployed and tested. Just confirming that is has fixed all instances of this issue.

1 previous update

Aug 15, 2024
1 incident

v3 runs are starting slower than normal

Degraded

Resolved Aug 15 at 10:45pm BST

Runs are processing very fast now and everything will be fully caught up in 30 mins. The vast majority of organizations caught up an hour ago,

If you were executing a lot of runs during this period unfortunately it is quite likely that some of them failed. You can filter by Failed, Crashed and System Failure on the Runs page. Then you can multi-select them and use the bulk actions bar at the bottom of the screen to mass replay them.

We're really sorry about this incident and the impact it's...

3 previous updates