Previous incidents

September 2024
No incidents reported
August 2024
Aug 24, 2024
1 incident

Our emails aren't sending (downstream provider issue)

Degraded

Resolved Aug 24 at 03:45pm BST

Resend is back online so magic link and alert emails are working again

1 previous update

Aug 20, 2024
1 incident

Some v3 runs are crashing with triggerAndWait

Degraded

Resolved Aug 20 at 07:40pm BST

A fix has been deployed and tested. Just confirming that is has fixed all instances of this issue.

1 previous update

Aug 15, 2024
1 incident

v3 runs are starting slower than normal

Degraded

Resolved Aug 15 at 10:45pm BST

Runs are processing very fast now and everything will be fully caught up in 30 mins. The vast majority of organizations caught up an hour ago,

If you were executing a lot of runs during this period unfortunately it is quite likely that some of them failed. You can filter by Failed, Crashed and System Failure on the Runs page. Then you can multi-select them and use the bulk actions bar at the bottom of the screen to mass replay them.

We're really sorry about this incident and the impact it's...

3 previous updates

July 2024
Jul 18, 2024
1 incident

v3 runs are slower than normal to start

Degraded

Resolved Jul 18 at 11:14pm BST

v3 runs are now operating at full speed.

We were unable to spin up more servers and so the total throughput of v3 runs was limited. This caused a lack of concurrency and so runs started slower than normal although they were being fairly distributed between orgs.

We managed to fix the underlying issue that was causing servers not to spin up.

2 previous updates

Jul 11, 2024
1 incident

Dashboard/API is down

Downtime

Resolved Jul 11 at 11:55am BST

The platform is working correctly again. Runs will pick back up. Some runs may have failed that were in progress.

This was caused by a bad migration that didn't cause the deployment to fail automatically and so it rolled out to the instances.

1 previous update