Previous incidents
Our emails aren't sending (downstream provider issue)
Resolved Aug 24 at 03:45pm BST
Resend is back online so magic link and alert emails are working again
1 previous update
Some v3 runs are crashing with triggerAndWait
Resolved Aug 20 at 07:40pm BST
A fix has been deployed and tested. Just confirming that is has fixed all instances of this issue.
1 previous update
v3 runs are starting slower than normal
Resolved Aug 15 at 10:45pm BST
Runs are processing very fast now and everything will be fully caught up in 30 mins. The vast majority of organizations caught up an hour ago,
If you were executing a lot of runs during this period unfortunately it is quite likely that some of them failed. You can filter by Failed, Crashed and System Failure on the Runs page. Then you can multi-select them and use the bulk actions bar at the bottom of the screen to mass replay them.
We're really sorry about this incident and the impact it's...
3 previous updates
v3 runs are slower than normal to start
Resolved Jul 18 at 11:14pm BST
v3 runs are now operating at full speed.
We were unable to spin up more servers and so the total throughput of v3 runs was limited. This caused a lack of concurrency and so runs started slower than normal although they were being fairly distributed between orgs.
We managed to fix the underlying issue that was causing servers not to spin up.
2 previous updates
Dashboard/API is down
Resolved Jul 11 at 11:55am BST
The platform is working correctly again. Runs will pick back up. Some runs may have failed that were in progress.
This was caused by a bad migration that didn't cause the deployment to fail automatically and so it rolled out to the instances.
1 previous update